Returns Policy
The customer has the right to withdraw from the sales contract within 14 days from the date of receipt of the order.
To be eligible for a return/exchange, the item must be unused and in the same condition as when received. It must also be returned in its original packaging after completing the return form . The deadline for completing the return form and shipping the package must be no later than 14 days from receipt of the order.
How to make a return?
To make a return, please complete the online returns form below or let us know by email.
Returned items should be sent back via our partner Wygodne Zwroty or by any courier at your own expense to the address below:
Balade Stud io, Gliwicka 8/5, 40-079 Katowice
providing the telephone number for the courier +48 660 883 979, e-mail address: info@balade-studio.com
alternatively to the InPost KAT34M parcel locker / DPD Pick-UP point: ul. 3 Maja 40, Katowice
If your return is approved by us, we will immediately issue a refund using the same method of payment.
We reserve 14 days to process returns.
Exchange
The exchange of goods involves returning the products in the form of a refund in accordance with the procedure described above and placing a new order in the online store.