Return policy
Our return policy
The customer has the right to withdraw from the purchase contract within 14 days from the date of receipt of the order.
To make a return / exchange, the goods must not bear signs of use, must be in the condition in which the customer received it. It must also be returned in its original packaging with a completed return form.
How to make a return ?
To make a return, please complete the online return form in advance or let us know by email.
Returned items should be sent by courier to the address given below:
Balade Studio / Alicja Leszczyńska
ul. Gliwicka 8/5
40-079 Katowice, Poland
If your return is approved by us, we will immediately transfer the funds to the account number indicated by you or issue a voucher for the given amount to be used in our store (depending on the option selected in the form).
We reserve 14 days to process the return.
The return should be sent back at your own expense by any courier. We do not collect parcels from parcel lockers, collection points or post offices.
Exchange
The exchange of goods consists in returning the products in accordance with the procedure described above and placing a new order in the online store.
